HootClub Rewards Frequently Asked Questions
- HootClub Rewards App Update
- Points and Rewards
- My HootClub Rewards Account
- Mobile Ordering
HootClub Rewards App Update
Q: What's new in the updated app?
A: Starting June 23rd, we’ve upgraded our app to bring you a smoother, faster, and more user-friendly experience. This includes a refreshed look, easier app navigation and simplified reward redemption process so you can enjoy your HootClub Rewards journey even more! This updated experience is available for both iOS and Android platforms. Please make sure your phone is updated to the latest software version to support this app update.
Q: Is the HootClub Rewards loyalty program changing?
A: Nope! Our loyalty program is still visit-based (get those filled in chicken wings!), just as you know and love. All of your existing visits, points, and available rewards will carry over automatically when you log into the updated Hooters app with your existing credentials. You'll continue to earn and redeem the same way, when you dine in with us at your local Hooters or order online through the Hooters app.
Q: Will I need to do anything to update?
A: Once you open up or log into the Hooters app like normal, you will get the new version automatically. If not, just visit your device’s app store and tap “Update" for the Hooters app.
Please make sure your phone is updated to the latest software version to support this app update.
Q: I'm having trouble logging in after the update, what should I do?
A: Try resetting your password first. If that doesn't work, our HootClub Rewards Support team is here to help. Contact us at [email protected]
Q: I forgot the email I used for my HootClub Rewards account. How can I find it?
A: Try searching your email inbox for past Hooters or HootClub Rewards messages or receipts. If you are still stuck, reach out to our Support team at [email protected] for additional assistance.
Q: Can I still order ahead or for delivery in the new app?
A: Absolutely! You’ll still be able to order for pickup or delivery through the updated app and now with a smoother experience and faster checkout.
Q: I originally created my HootClub Rewards account through Facebook and now I can't login, what do I do?
A: We have made some updates regarding logging in with Facebook. If you originally signed up with Facebook and have a Facebook email tied your HootClub Rewards account profile (example [email protected] this can be viewed in the Profile section of your Hooters app) then you will need to reset your password to get into your existing account. If your email in your account profile is hidden (example [email protected]
) then reach out to our HootClub Rewards Support Team at [email protected] to assist you further.
Q: How do I reset my password?
A: Please follow these steps:
1.) Open up your Hooters app
2.) Tap the 3 orange lines on the bottom right menu
3.) Tap 'Logout' and confirm 'yes' that you want to logout
4.) Tap 'Login' and then 'Reset Password' 5.) Follow the instructions sent to your email
Points and Rewards
Q: How Can I Earn Points?
A: For every dollar spent at Hooters, you receive points with some exceptions. You can obtain points on any purchase including food, non-alcoholic drinks, and in-store merchandise. You cannot earn points on amounts paid for tax, tip, delivery fees, and service charges. No points can be obtained from the purchase of catering orders, alcoholic beverages, gift cards, any vape products and/or online merchandise from any third party.
Q: What items are excluded from earning points?
A: You cannot earn points on amounts paid for tax, tip, delivery fees, and service charges. No points can be obtained from the purchase of catering orders, alcoholic beverages, gift cards, any vape products and/or online merchandise from any third party.
Q: How do I earn a visit credit?
A: If you're Bronze, Silver, or Gold tier, you'll earn a Free Appetizer (up to $9.99 value) after every EIGHT (8) qualifying visits where you've spent subtotal $12 or more on approved items. If your visit is less than subtotal $12, you'll still earn points -- but no visit credit. If you're Orange tier, you'll still earn a $10 off voucher after every EIGHT (8) qualifying visits where you've spent subtotal $12 or more on approved items. Your visit credits do not expire or reset.
Q: What items are excluded from redemption with the $10 off voucher when I reach Orange Tier?
A: You cannot redeem the $10 voucher towards alcohol, food and alcohol bundles, or gift cards. In addition, the voucher cannot be redeemed towards the purchase of merchandise on hooters.com or any vape products.
Q: How long does it take for my points to show up?
A: Usually, your points and visits should be updated in the app in less than an hour from when you scan your receipt, but can take up to one day (24 hours) at most. If you have not received credit for your points within 24 hours, please email our Support team.
Q: What Hooters locations participate in HootClub Rewards?
A: Currently, all 200+ Hooters-corporate owned locations accept HootClub Rewards and offer you the ability to earn points and visits credits. We're working hard to expand HootClub Rewards to our franchise partners across the United States. At this time, international support for HootClub Rewards is not planned.
You can always check the status of your favorite Hooters location by opening the app, tapping the 'Locations' tab, and looking for the 'Loyalty' tag. If your favorite location does not have a 'Loyalty' tag, it has not yet been setup for HootClub Rewards. Keep checking back!
Q: How do I get free wings on my birthday?
A: Once you have the updated Hooters app installed and have migrated your account, tap the 'More' icon in the bottom-right corner of the app, select 'Profile', and make sure your accurate birth date is provided in the 'Birthday' field. If the field is empty, you won't receive your birthday reward. Your birthday must be provided in this field the month prior to your birthday month to receive the reward.
Q: How do I redeem rewards when I go to Hooters?
A: From the 'Rewards' page of the Hooters app, scroll down until you see your pending rewards. Tap the orange 'Redeem' button under the reward you want to redeem, and confirm you're ready to redeem your reward now. On the next page, you'll find a 7-digit code: give this to your Hooters Girl when you're ready to pay.
Q: How do I redeem rewards or apply a coupon code when I place an order from within the app?
A: Once you get to the 'Make Payment' screen before submitting your order, you'll have the option of applying any qualifying rewards to your mobile order by selecting "Redeem Offer."
Q: The maximum value for a 'Free Appetizer' reward is $9.99 -- can I get an appetizer that costs more than that?
A: Yes - we'll apply an $9.99 credit to your bill and you just pay the difference for the higher-priced appetizer. Please note that any limited time menu items are excluded and not valid for this reward.
Q: When do my rewards expire?
A: In the case of your visit based rewards; those you earn after every eight (8) qualifying visits as described above, your reward is valid for 14 days from the date earned. Other special rewards may have a different expiration date, which will be reflected on the reward itself, so please find more information in the reward disclaimer.
Q: When does my receipt expire?
A: You can scan your receipt for 30 days from the date on your transaction. After that, your receipt expires.
Q: Can I pay with Gift Cards in the app?
A: At this time our app does not support payment with gift cards, but we hope for this to be an enhancement in the future. You can pay for gift cards when you visit in-restaurant.
My Account
Q: How do I update my 'Favorite Location' if I've moved?
A: From within the Hooters app, select the 'More' tab in the bottom-right corner and then tap 'Profile'. Your current 'Favorite Location' will be shown, and you can tap that field to view all other locations nearest you.
Q: Is there a way to view my rewards on a desktop computer, outside of the Hooters app?
A: Yes! Click this link and login with the same information you use on the Hooters app.
Q: How can I verify that I received credit for points or visits?
A: From within the Hooters app, select the 'More' tab in the bottom-right corner, and then tap 'Account History.' This page will show you all of the dine-in, mobile, and online order transactions that have posted points or visits to your account. It will also show you when and where you redeemed rewards or other offers.
Q: How often can I earn points and visits?
A: Good news: HootClub Rewards will allow up to two (2) check-ins each day. If you dine-in for lunch, and then order delivery for dinner, both transactions earn you points!
Q: How do I unsubscribe from your emails?
A: The easiest way to unsubscribe is to open any email you've received from us, scroll to the bottom, and tap / click the 'Unsubscribe' link in the footer. Please allow up to 48 hours for changes to take effect.
Q: How do I cancel my account if I no longer want to participate in HootClub Rewards?
A: We hate to see you go of course, but will help with cancelling your account. You can go to your 'Profile' section of the Hooters app and tap 'Deactivate or delete my account' at the bottom of the screen. Please note that by selecting 'Delete my account' you will not have the ability to reactivate. If you have any additional questions, you can reach out to our HootClub Rewards Support Team at [email protected]
Mobile Ordering
Q: Do I earn points and visits for my online orders from the website or the Hooters app?
A: Yes! As long as you are logged into your HootClub Rewards account online or order in the Hooters app you will receive the same credit as if you’d visited in-person. You don’t even need to scan your receipt.
Q: Do I earn points and visits for my orders from delivery companies like UberEats, DoorDash, or GrubHub?
A: Unfortunately, no. Online or mobile orders placed with third-parties do not qualify for rewards credit. Instead, we suggest using the Hooters app directly, every time you want to order, and choosing 'Delivery' for your order!
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Page Last updated 6/20/2025