HootClub Migration Frequently Asked Questions
- Migrating to the New Hooters App
- Points and Rewards
- Mobile Ordering
- My Account
Migrating to the New Hooters App
Q: How do I move my existing HootClub account to the new Hooters app?
A: Download the new Hooters app for iOS (here) or Android (here) and when prompted, select 'Current User'. You MUST enter the email address associated with your existing HootClub account and create a password. This can be the same password you used before, or a new password. Enter your first name and last name, and then click 'Submit'.
IMPORTANT: After this, you should receive an email with a migration code. Exit the app and go to your email to find the code. If it doesn't show up in your Inbox, check your Spam folder. Copy it and come back to the Hooters app and paste it on the next screen. This verifies your identity and ensures your points and rewards are migrated to the new Hooters app. You will not see your points and rewards until you verify this code.
On the next page, select your favorite Hooters location -- this should be the location you visit most frequently. Then, select 'Done' at the bottom. That's it!
Bonus: Now that your account has been migrated, tap the 'More' icon in the bottom-right corner of the app, and select the 'Profile' button. Make sure your birthdate is entered in the 'Birthday' field so you get your free birthday wings. Also, select any or all of the options in the 'Interests' section of the page so we know what deals and promotions to send your way.
Q: My old HootClub app no longer scans receipts! What do I do?
A: The old HootClub app is being phased out and will eventually be deleted. The barcodes that are printed on all receipts now can only be scanned with the new Hooters app, so all you need to do is download it and sign-in.
Q: What do I do if I cannot access my original email account?
A: Contact our Support team - email@example.com - and someone will assist you. We'll need to verify your identity and the email address you used previously. Please allow 24-48 hours.
Q: Does my password have to be the same as the password I used before?
A: No. What you enter for your password in the new Hooters app can be the same, or it can be different, in case you've forgotten the original password.
Q: Have all my points and rewards been moved over to the new Hooters app?
A: If you had points and/or rewards in the previous app, and you've verified your email address using the process above, YES - your points and rewards have all been moved for you. If you have not or cannot verify your email address using the steps above, the new Hooters app will not reflect any points or rewards you had previously. If you believe you're missing any points or rewards, contact our Support team -
firstname.lastname@example.org - and someone will assist you within 24-48 hours.
Points and Rewards
Q: How long does it take for my points to show up?
A: Usually, your points and visits should be updated in the app in less than an hour from when you scan your receipt, but can take up to one day (24 hours) at most. If you have not received credit for your points within 24 hours, please email our Support team.
Q: What Hooters locations participate in HootClub rewards?
A: Currently, all 200+ Hooters-corporate owned locations accept HootClub rewards and offer you the ability to earn points and visits credits. We're working hard to expand HootClub to our franchise partners across the United States, with many additional locations planned to accept rewards before the end of 2019. At this time, international support for HootClub is not planned.
You can always check the status of your favorite Hooters location by opening the app, tapping the 'Locations' tab, and looking for the 'Loyalty' tag. If your favorite location does not have a 'Loyalty' tag, it has not yet been setup for HootClub rewards. Keep checking back!
Q: How do I get free wings on my birthday?
A: Once you have the new Hooters app installed and have migrated your account, tap the 'More' icon in the bottom-right corner of the app, select 'Profile', and make sure your accurate birth date is provided in the 'Birthday' field. If the field is empty, you won't receive your birthday reward. Your birthday must be provided in this field 48 hours before your birthday to receive the reward.
Q: How do I earn points?
A: We've kept this consistent with what you're used to with the previous app. Every dollar you spend at Hooters (excluding gift card purchases) earns you points towards your next reward. If you're Bronze tier, every dollar spent earns you 25 points. When you're Silver tier, every dollar spent earns you 30 points. When you're Gold tier, every dollar spent earns you 40 points. And, when you're Orange tier, every dollar spent earns you 50 points. Your points and your tier reset at the beginning of each calendar year (January 1).
Q: How do I earn visits?
A: We've also kept this the same as what you're familiar with. If you're Bronze, Silver, or Gold tier, you'll earn a Free Appetizer (up to $8.99 value) after every EIGHT (8) qualifiying visits where you've spent $12 or more. If your visit is less than $12, you'll still earn points -- but no visit credit. If you're Orange tier, you'll still earn a $10 off voucher after every EIGHT (8) qualifying visits where you've spent $12 or more. Your visit credits do not expire or reset.
Q: What items are excluded from earning points?
A: The only items that do not earn points when you purchase are Hooters gift cards (physical or eGift) and merchandise purchased on online or from other vendors.
Q: What items are excluded from redemption with the $10 off voucher when I reach Orange tier?
A: You cannot redeem the $10 voucher towards alcohol, food and alcohol bundles, or gift cards. In addition, the voucher cannot be redeemed towards the purchase of merchandise on hooters.com.
Q: How do I redeem rewards when I go to Hooters?
A: From the 'Rewards' page of the new Hooters app, scroll down until you see your pending offers. Tap the orange 'Redeem' button under the reward you want to redeem, and confirm you're ready to redeem your reward now. On the next page, you'll find a 6-digit code: give this to your Hooters Girl when you're ready to pay.
Q: How do I redeem rewards or apply a coupon code when I place an order from within the app?
A: Once you get to the 'Make Payment' screen before submitting your order, you'll have the option of applying any qualifying rewards or adding a valid coupon code to your mobile order.
Q: The maximum value for a 'Free Appetizer' reward is $8.99 -- can I get an appetizer that costs more than that?
A: Yes - we'll apply an $8.99 credit to your bill and you just pay the difference for the higher-priced appetizer.
Q: When do my rewards expire?
A: In the case of your visit-based rewards; those you earn after every eight (8) qualifying visits as described above, your reward is valid for 30 days from the date earned. Other special rewards may have a different expiration date, which will be reflected on the reward itself.
Q: When does my receipt expire?
A: You can scan your receipt for 30 days from the date on your transaction. After that, your receipt expires.
Q: Do I earn points and visits for my online orders from the website or the new Hooters app?
A: For the first time, yes! We're excited about this enhancement, that automatically adds your online orders or mobile app orders to your HootClub rewards account, giving you the same credit as if you'd visited in-person. You don't even need to scan your receipt.
Q: Do I earn points and visits for my orders from delivery companies like UberEats, DoorDash, or GrubHub?
A: Unfortunately, no. Online or mobile orders placed with third-parties do not qualify for rewards credit. Instead, we suggest using the Hooters app directly, every time you want to order, and choosing 'Delivery' for your order!
Q: What happened to the old Hooters To Go app?
A: For your convenience (and our sanity), the two previous, separate apps have been combined into the one, new Hooters app. If you previously had the Hooters To Go app installed on your device, the new Hooters app will replace it when you update your apps. If you previously had the HootClub app, you can delete it, as it will no longer function.
Q: How do I update my 'Favorite Location' if I've moved?
A: From within the Hooters app, select the 'More' tab in the bottom-right corner and then tap 'Profile'. Your current 'Favorite Location' will be shown, and you can tap that field to view all other locations nearest you.
Q: Is there a way to view my rewards on a desktop computer, outside of the Hooters app?
A: Yes! Click this link and login with the same information you use on the Hooters app.
Q: How can I verify that I received credit for points or visits?
A: From within the Hooters app, select the 'More' tab in the bottom-right corner, and then tap 'Account History.' This page will show you all of the dine-in, mobile, and online order transactions that have posted points or visits to your account. It will also show you when and where you redeemed rewards or other offers.
Q: How often can I earn points and visits?
A: Good news: HootClub will allow up to two (2) check-ins each day. If you dine-in for lunch, and then order delivery for dinner, both transactions earn you points!
Q: How do I unsubscribe from your emails?
A: The easiest way to unsubscribe is to open any email you've received from us, scroll to the bottom, and tap / click the 'Unsubscribe' link in the footer. Please allow up to 48 hours for changes to take effect.
Q: How do I cancel my account if I no longer want to participate in HootClub?
A: We hate to see you go of course, but will help with cancelling your account. If you have not already migrated your account to the new Hooters app, no further action is needed. Your old account will not be reactivated. If you have migrated to the new Hooters app already and still want to cancel your account, contact our Support team -
email@example.com - and someone will assist you. Please allow up to 48 hours for a response.