HootClub Rewards Frequently Asked Questions

1. Migrating to the updated Hooters App
2. Points and Rewards
   
3. Mobile Ordering
   
4. My HootClub Rewards Account

Q: How do I move my existing HootClub account to the updated Hooters app?
A: Download the updated Hooters app for iOS (here) or Android (here) and when prompted, select 'Current User'. You MUST enter the email address associated with your existing HootClub account and create a password. This can be the same password you used before, or a new password. Enter your first name and last name, and then click 'Submit'. 

IMPORTANT: After this, you should receive an email with a migration code. Exit the app and go to your email to find the code. If it doesn't show up in your Inbox, check your Spam folder. Copy it and come back to the Hooters app and paste it on the next screen. This verifies your identity and ensures your points and rewards are migrated to the new Hooters app. You will not see your points and rewards until you verify this code.

On the next page, select your favorite Hooters location -- this should be the location you visit most frequently. Then, select 'Done' at the bottom. That's it! 

Bonus: Now that your account has been migrated, tap the 'More' icon in the bottom-right corner of the app, and select the 'Profile' button. Make sure your birthdate is entered in the 'Birthday' field so you get your free birthday wings. Also, select any or all of the options in the 'Interests' section of the page so we know what deals and promotions to send your way.

Q: What do I do if I cannot access my original email account? 
A: Contact our Support team - [email protected] - and someone will assist you. We'll need to verify your identity and the email address you used previously. Please allow 24-48 hours.

Q: Does my password have to be the same as the password I used before? 
A: No. What you enter for your password in the updated Hooters app can be the same, or it can be different, in case you've forgotten the original password. 

Q: Have all my points and rewards been moved over to the updated Hooters app? 
A: If you had points and/or rewards in the previous app, and you've verified your email address using the process above, YES - your points and rewards have all been moved for you. If you have not or cannot verify your email address using the steps above, the updated Hooters app will not reflect any points or rewards you had previously. If you believe you're missing any points or rewards, contact our Support team - [email protected] - and someone will assist you within 24-48 hours. 

Points and Rewards

Q: How Can I Earn Points?
A: For every dollar spent at Hooters, you receive points with some exceptions. You can obtain points on any purchase including food, non-alcoholic drinks, and in-store merchandise. You cannot earn points on amounts paid for tax, tip, delivery fees, and service charges. No points can be obtained from the purchase of catering orders, alcoholic beverages, gift cards, any vape products and/or online merchandise from any third party.

Q: What items are excluded from earning points?
A: You cannot earn points on amounts paid for tax, tip, delivery fees, and service charges. No points can be obtained from the purchase of catering orders, alcoholic beverages, gift cards, any vape products and/or online merchandise from any third party.

Q: How do I earn a visit credit?
A: If you're Bronze, Silver, or Gold tier, you'll earn a Free Appetizer (up to $8.99 value) after every EIGHT (8) qualifying visits where you've spent subtotal $12 or more on approved items. If your visit is less than subtotal $12, you'll still earn points -- but no visit credit. If you're Orange tier, you'll still earn a $10 off voucher after every EIGHT (8) qualifying visits where you've spent subtotal $12 or more on approved items. Your visit credits do not expire or reset.

Q: What items are excluded from redemption with the $10 off voucher when I reach Orange Tier?
A: You cannot redeem the $10 voucher towards alcohol, food and alcohol bundles, or gift cards. In addition, the voucher cannot be redeemed towards the purchase of merchandise on hooters.com or any vape products.

Q: How long does it take for my points to show up? 
A: Usually, your points and visits should be updated in the app in less than an hour from when you scan your receipt, but can take up to one day (24 hours) at most. If you have not received credit for your points within 24 hours, please email our Support team.

Q: What Hooters locations participate in HootClub Rewards?
A: Currently, all 200+ Hooters-corporate owned locations accept HootClub Rewards and offer you the ability to earn points and visits credits. We're working hard to expand HootClub Rewards to our franchise partners across the United States. At this time, international support for HootClub Rewards is not planned. 

You can always check the status of your favorite Hooters location by opening the app, tapping the 'Locations' tab, and looking for the 'Loyalty' tag. If your favorite location does not have a 'Loyalty' tag, it has not yet been setup for HootClub Rewards. Keep checking back! 

Q: How do I get free wings on my birthday?
A: Once you have the updated Hooters app installed and have migrated your account, tap the 'More' icon in the bottom-right corner of the app, select 'Profile', and make sure your accurate birth date is provided in the 'Birthday' field. If the field is empty, you won't receive your birthday reward. Your birthday must be provided in this field the month prior to your birthday month to receive the reward.

Q: How do I redeem rewards when I go to Hooters?
A: From the 'Rewards' page of the Hooters app, scroll down until you see your pending rewards. Tap the orange 'Redeem' button under the reward you want to redeem, and confirm you're ready to redeem your reward now. On the next page, you'll find a 7-digit code: give this to your Hooters Girl when you're ready to pay.

Q: How do I redeem rewards or apply a coupon code when I place an order from within the app? 
A: Once you get to the 'Make Payment' screen before submitting your order, you'll have the option of applying any qualifying rewards to your mobile order by selecting "Redeem Offer."

Q: The maximum value for a 'Free Appetizer' reward is $9.99 -- can I get an appetizer that costs more than that? 
A: Yes - we'll apply an $9.99 credit to your bill and you just pay the difference for the higher-priced appetizer. 

Q: When do my rewards expire? 
A: In the case of your visit based rewards; those you earn after every eight (8) qualifying visits as described above, your reward is valid for 14 days from the date earned. Other special rewards may have a different expiration date, which will be reflected on the reward itself, so please find more information in the reward disclaimer.

Q: When does my receipt expire? 
A: You can scan your receipt for 30 days from the date on your transaction. After that, your receipt expires.

Q: Can I pay with Gift Cards in the app? 
A: At this time our app does not support payment with gift cards, but we hope for this to be an enhancement in the future. You can pay for gift cards when you visit in-restaurant.

Mobile Ordering

Q: Do I earn points and visits for my online orders from the website or the Hooters app?
A: Yes! As long as you are logged into your HootClub Rewards account online or order in the Hooters App you will receive the same credit as if you’d visited in-person. You don’t even need to scan your receipt.

Q: Do I earn points and visits for my orders from delivery companies like UberEats, DoorDash, or GrubHub? 
A: Unfortunately, no. Online or mobile orders placed with third-parties do not qualify for rewards credit. Instead, we suggest using the Hooters app directly, every time you want to order, and choosing 'Delivery' for your order!

My Account

Q: How do I update my 'Favorite Location' if I've moved?
A: From within the Hooters app, select the 'More' tab in the bottom-right corner and then tap 'Profile'. Your current 'Favorite Location' will be shown, and you can tap that field to view all other locations nearest you.

Q: Is there a way to view my rewards on a desktop computer, outside of the Hooters app? 
A: Yes! Click this link and login with the same information you use on the Hooters app.

Q: How can I verify that I received credit for points or visits? 
A: From within the Hooters app, select the 'More' tab in the bottom-right corner, and then tap 'Account History.' This page will show you all of the dine-in, mobile, and online order transactions that have posted points or visits to your account. It will also show you when and where you redeemed rewards or other offers. 

Q: How often can I earn points and visits?
A: Good news: HootClub Rewards will allow up to two (2) check-ins each day. If you dine-in for lunch, and then order delivery for dinner, both transactions earn you points! 

Q: How do I unsubscribe from your emails? 
A: The easiest way to unsubscribe is to open any email you've received from us, scroll to the bottom, and tap / click the 'Unsubscribe' link in the footer. Please allow up to 48 hours for changes to take effect.

Q: How do I cancel my account if I no longer want to participate in HootClub Rewards? 
A: We hate to see you go of course, but will help with cancelling your account. If you have not already migrated your account to the updated Hooters app, no further action is needed. Your old account will not be reactivated. If you have migrated to the updated Hooters app already and still want to cancel your account, contact our Support team -  [email protected] - and someone will assist you. Please allow up to 48 hours for a response.

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Last updated 3/14/2024